Novotel Sheffield Centre

Central location friendly and helpful staff

Restaurant and bar areas were great

i found it very relaxing

The swimming pool is not as great as advertised in the web. Also the quality of food could be improved

From the moment I got to the hotel you could feel how friendly it was the staff were very welcoming the room was clean and comfortable and I had the best night sleep I have had in a long time I used the pool and it was very relaxing and quiet the food was excellant and had a lot to choose from for breakfast in all it was a very relaxing and comfortable weekend and I would like to go back in the future for a longer stay

convenience for the town hall etc

a facecloth in the bathroom would have been nice

Excellent room, breakfast was superb, the hotel was extremely quiet and had a very relaxed atmosphere.

Delicious breakfast.

I specifically asked for a twin bedded room and was given a family room.My room was not cleaned to the standard I would expect for a 4 star hotel-i had to complain.However, after my complaints, the room was done correctly.

What I liked best about my stay was the excellent customer service - rarely have I experienced such a level of customer care and attention to detail. Will definitely be going back.

Not a complaint, really - mattress was a bit soft for me!

Location couldn't be better, breakfast is excellent.

location

small room and no free internet or television. for 4 star hotel and price, i think that is obligatory

The friendliness of the staff and excellent breakfast.

Location

The hotel is noisy, room condition is not good (light that doesn't work, damaged headboard). Staff do not follow through on promises - reported broken light and was promised someone would be sent to repair but didn't happen. Room Service staff have a poor phone attitude and don't listen (despite being asked for a cheese toasty as I am vegetarian they still sent one containing meat). On the positive, Room Service was not charged for because of this.

Value for money and quality of room fittings, and service at breakfast.

Not much natural light in room due to close proximity of very high buildings on one side.

Close to all amenities.

This was the second time I have stayed at Novotel. On the first occasion I returned to my room at night to find it had not been cleaned. It took a while for this to be rectified , but I put this down to a mistake/ unusual occurrence. This time I stayed and when I got back to my room at 1600 , my room had not been cleaned. I was told that this was because the claeners had not yet finished cleaning rooms. When I informed them this was the second time this had happened- they did apologise verbally, but the on duty Manager did not really seem that bothered. I will not be staying there again- I expect a better service for the price.

Location

The swimming pool was closed when we stayed, which was a shame because that was one of the main reasons we booked the Novotel. We paid a little extra because of this facility, we could have stayed elsewhere for less with no swimming pool :(

Staff were very friendly and helpful

I booked the hotel has it has a pool and was looking for some chill time with my wife.It was her birthday and we were both looking forward to some relaxation and a swim but the pool was closed we were both very disappointed.